Waterstones is one of the UK’s most beloved book retailers, known for its knowledgeable staff, diverse selection of books, and welcoming store environment. If you’re passionate about literature and enjoy helping others discover new reads, working at Waterstones could be the perfect opportunity for you. Here’s a complete guide on how to apply for a job at Waterstones and improve your chances of securing an interview.
Why Work at Waterstones?
Working at Waterstones isn’t just about selling books—it’s about sharing a love of reading and creating a welcoming space for customers. As a bookseller, you’ll recommend titles, organise displays, host author events, and help customers find the perfect book. Whether you’re looking for a part-time role while studying or hoping to build a long-term retail career, Waterstones offers a rewarding work environment with opportunities to grow.
In addition to bookseller positions, Waterstones also offers roles in management, operations, and head office functions. Many employees start as booksellers and work their way up, gaining valuable skills along the way.
Step-by-Step Guide to Applying at Waterstones
The application process at Waterstones starts online, where you can explore current vacancies and learn more about available roles.
Visit the Waterstones Careers Page
The first step is to check their official careers website or browse the Waterstones jobs page on recruitment platforms like LinkedIn or Indeed. Available positions are listed online with details about responsibilities, required qualifications, and locations. Bookmark the page to stay updated on new vacancies.
If you have a specific store in mind, it can also be worth visiting the store directly to inquire if they’re hiring or to ask for advice about their recruitment process.
Create or Update Your CV
Before applying, tailor your CV to highlight your retail and customer service experience. Even if you haven’t worked in a bookstore before, experience in other customer-facing roles such as cafés, shops, or volunteering positions can be very valuable.
Focus on skills such as communication, teamwork, problem-solving, and organisation. If you’ve worked in sales or similar roles, emphasise your ability to meet targets, assist customers, and manage inventory. Including achievements such as “increased sales by 15% during peak season” or “successfully led a product display initiative” can help make your CV stand out.
For inspiration, you can look at sales CV online to ensure your CV is well-structured and professional.
Write a Personal Cover Letter
Waterstones values individuality, a love of books, and strong communication skills. A well-written cover letter gives you the chance to express why you want to work for the company and how your skills align with the role.
In your cover letter, mention your favourite genres, authors, or memorable reading experiences to show your passion for books. You could write something like:
“I’ve always enjoyed recommending books to friends and family, whether it’s a classic novel or a new release in fantasy fiction. I’m excited about the opportunity to help customers discover stories they’ll love at Waterstones.”
Keep your tone friendly yet professional, and customise your letter for each role or store you apply to.
Submit Your Application Online
Once your CV and cover letter are ready, follow the application process on the Waterstones careers website. Upload your documents as requested and double-check that all details are correct before submitting.
If you’re applying for multiple stores or roles, make sure each application is tailored to the specific vacancy.
Prepare for the Interview
If shortlisted, you may be invited for an interview in-store or over the phone. The interview may include questions about your favourite books, how you would handle customer scenarios, and your knowledge of the Waterstones brand.
Prepare by thinking about:
- A recent book you read and what you liked about it.
- How you would help a customer looking for a gift.
- How you would manage a busy period or tricky customer situation.
Being able to discuss books confidently and enthusiastically is key. It’s also helpful to familiarise yourself with the store layout and current promotions before your interview.
What Are the Requirements to Work at Waterstones?
- Minimum age: Usually 16 or 18 depending on the role and location.
- Strong communication skills and a friendly attitude.
- A passion for books and reading.
- Flexibility to work weekends, evenings, and busy holiday periods.
While prior retail experience is helpful, it’s not always required. A genuine interest in books and willingness to learn can go a long way.
Tips to Increase Your Chances
Here are some extra ways to stand out as an applicant:
✅ Visit the store you’re applying to and observe how the team interacts with customers.
✅ Be ready to recommend books or discuss different genres.
✅ Show flexibility and enthusiasm
✅ If you’ve helped organise events, book clubs, or reading groups, mention these experiences—they highlight teamwork and initiative.
Can You Apply Without Retail Experience?
Yes! Waterstones often hires candidates without retail backgrounds if they show enthusiasm, communication skills, and a love for books. Volunteering at a library, school book fair, or local reading club can be great experience to mention on your application.
If you’re applying as a student or looking for your first job, focus on transferable skills such as teamwork, problem-solving, and customer interaction gained through school projects, volunteering, or extracurricular activities.
Conclusion
Applying for a job at Waterstones is an exciting opportunity to turn your passion for books into a fulfilling role. By creating a tailored CV, writing a thoughtful cover letter, and preparing for your interview, you can increase your chances of securing a position.
Whether you’re hoping to become a bookseller, work your way into management, or simply gain retail experience in a friendly environment, Waterstones offers a chance to be part of a community that celebrates reading every day.
